50+ platforms for chatbot design, development and analytics

I had a pleasure to teach conversation design course at Lviv Data Science Summer School this month. We’ve discussed architectural approaches, covered semantic funnels and goal-oriented conversations. 

While preparing to the course, I was searching for a comprehensive list of resources that I can give to my students as a reference. Unfortunately I didn’t find one I’d be happy about. The field is changing quite rapidly and it is difficult to find something holistic and up-to-date. So I assembled a list of resources that could be useful for those already familiar with the main concepts of chatbot design, but looking for the right tool. After I published the list of resources in the school’s slack channel, one of the students inspired me to share it with the broader audience. So here you go: platforms, dialog engines, design tools, connectors, intent recognition, and conversation analytics tools.

There are multiple articles introducing chatbots as a concept, including the main architectural principles behind. I’m not going to talk about them, but a simple diagram might help.

Dialog Engine processes the bot logic and helps to define the general flow of the conversation.

NLP Engine helps to understand the intent (what the user is trying to say or to do) and to extract entities (useful pieces of information) from the textual inputs.

Channel Connector integrates the chatbot’s backend to the chatbot’s frontend that could be either a website or existing messaging platforms such as Messenger, Skype, Slack, Alexa, Teams, etc.

Chatbot Frameworks (integration, NLP, dialogs)

Chatbot frameworks allow creation of the complex conversational systems and their integration to other software and services.

Framework/URL Dialog engine NLP engine Channel Connector Analytics
Google Dialogflow Flows Intents (ex API.ai) Integrations Analytics
Microsoft Bot Framework Bot Builder LUIS Bot Channels Bot analytics
Amazon Lex Lex Bot Lex NLP Lex Channels
IBM Watson Assistant Watson SDK + Skill Builder Watson NLP Watson Integrations Analytics dashboard
Facebook Messenger Platform Messenger Platform Default + Customized NLP (ex. Wit.ai) Messaging Insights API
SAP Conversational AI (ex. Recast.AI) Bot Builder Bot Training  Bot Connector Bot Analytics

No-code chatbot platforms (CaaS)

These are the Conversation as a Service (CaaS) platforms that allow creation of the chatbots with minimal to zero-knowledge of coding.

https://chatfuel.com/

https://manychat.com/

https://botsify.com/

https://flow.ai/

https://botpress.io/

https://www.meya.ai/product

https://flowxo.com/

http://conversable.com/platform/

http://converse.ai/

https://www.engati.com/

Chatbot Prototyping

Prototyping services will help you to design your conversational system before investing heavily into the development process.

https://botmock.com/

https://botsociety.io/documentation/basics/

https://botframe.com/editor/new

https://whimsical.com/ – UML, mockups

https://www.draw.io/ – UML

Website chatbot widgets

Bots for landing pages

https://labs.typeform.com/cui/

https://www.hubspot.com/products/crm/chatbot-builder – for websites (ex motion.ai)

https://space10-community.github.io/conversational-form/landingpage/

https://landbot.io/

Standalone Services

These are mostly dialog engines or extensions built on top of the Frameworks we discussed above.

https://home.pandorabots.com/home.htmlAIML bot engine (rule-based)

http://chatscript.sourceforge.net/ – Bot engine (rule-based), last update 2013

https://botkit.ai/getstarted.html – Microsoft Bot Framework compatible, wrapper dialog engine

https://bot.viseo.io/ – Microsoft Bot Framework compatible, wrapper dialog engine

https://botman.io/ – PHP based platform

https://rasa.com/docs/getting-started/ – NLU + Core dialog engine

https://octaneai.com/ – Customer-centric bots

https://www.gupshup.io/ – Messaging campaigns, engagement

https://kore.ai/ – NLU + Core dialog engine

Connectors

Connectors will help you to bring your chatbot to messaging channels, were the users are.

https://smooch.io/integrations/messenger/

https://www.interbot.cc/

https://www.pullstring.com/ – focus on voice

Analytics

Improvement of the bot and churn analysis.

https://botanalytics.co/

https://bot-metrics.com/users/sign_up

https://www.dashbot.io/

https://chatbase.com/products/virtual-agent-analytics/

https://wotnot.io/analytics/

Media, news

https://chatbotslife.com/

https://chatbotsmagazine.com/

https://www.chatbots.org/

Slides

For those of you who want to explore my slides for the course on fundamentals of chatbot design.

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